Calls to end Trafford-Amey joint venture following investigation
Trafford MBC has been urged to end its joint venture contract with Amey over ‘poor performance’.
The council’s scrutiny committee has recommended the authority looks into the viability of revising the contract, with its preferred option ending the 15-year agreement, which was signed in 2015.
A council investigation has uncovered poor performance, communication and self-monitoring.
The investigators’ report concluded: ‘Although changes and improvements have been made, it is clear that a significant amount of work is required to bring contract performance up to an acceptable standard.’
Investigators heard that delivery plans did not match with contractual expectations and that the council’s own key performance figures varied ‘significantly’ from those reported by Amey in some areas.
Promised new technology has not been not implemented, with workers still using paper records, and trust has been lost between trade unions and management.
Amey has recently appointed a completely new middle management team and contract director.
But the investigation report concluded: ‘The fact that the same issues – some of which appear to be fairly basic issues of contract and performance management – are still being raised necessarily undermined confidence in any assurance now given.’
Amey was fined £1m by Trafford in 2017/18 for service failings.
An Amey spokesman said it was ‘committed to ensuring services continually improve’ and delivery was ‘significantly above’ minimum contract requirements in areas such as bin collections, salting and high repairs.
He added: ‘We do, however, fully recognise that, as a supplier, we need to be constantly challenging and improving our service to the residents of Trafford.’
The One Trafford Partnership covers waste, street cleansing, grounds maintenance, highways, street lighting, estate and asset management and professional services.