MAC Surfacing | Do It Right, Do It Once.
When service is at the very heart of a business, it emanates throughout the whole organisation. A top-down set of values must cascade throughout a company hierarchy to make sure standards of service are maintained.
When that business is in action 24/7, 365 days a year, a commitment to service can never switch off.
“We have a ’do it right, do it once’ attitude to every contract and focus on being upfront with our clients about all contract costs and expectations.” Said MAC Surfacing MD Marc Copson.
Marc, a 3rd generation MD understands the important of first-class service, having seen MAC Surfacing become a national operation on the back of the family values instilled by both his father and grandfather before him.
“Customer retention is of paramount importance to us and repeat, long term business is the ultimate goal.” Marc added.
“We must make sure that in every contract we undertake, we go the extra mile to provide a first-class service.”
MAC Surfacing: What is our purpose?
MAC exists to serve the needs of the industry with its customer focused ability, to collaborate and offer full self-delivery of its services.
“We remember our passion and provide expert advice on programme planning to ensure we satisfy all client and contract stakeholders with a strong commitment to both quality, safety and the environment.” Said Marc.
“Our ‘do it right, do it once’ approach is a huge part of our purpose. We strive to be a reliable, efficient contractor carrying out our work to the highest standard.”
The MAC Vision
“To be the forward thinking, people oriented, nationwide surfacing contractor of choice with proven reputation and experience around Quality, Safety and the Environment across all sectors in which we work.” Marc says with great pride.
“We have a commitment to our clients to be:
- Collaborative and consultative
- Committed to quality, safety and the environment
- Innovative and never accept the status quo
- Maintain an honest and open culture
“As we look ahead to 2022, where we all hope we see the end of the pandemic and it’s pitfalls, we’re excited to showcase MAC Surfacing, the way we work and our values on each and every contract we undertake.”
For more information about MAC Surfacing, please visit: www.macsurfacing.com
