MVIS & Bartco UK | In-House Teamwork and Training makes the Dream Work
MVIS and Bartco UK they believe that quality starts with the staff, and company staff retention is something that they take great pride in. With 5 staff members continuing after a completed apprenticeship, two currently undertaking apprenticeships and a further 1 to become a manager after joining the company at only 18, when they say that they take pride in our staff and the team that they have built, it’s not an understatement.
One of Bartco UK’s apprentices, Pip Wood in purchasing for example, has almost finished her first-year apprenticeship and works under the support of Rebecca Prince, Purchasing & Stock Control Supervisor. Pip has already been awarded Employee of the Month this year and together, she and Rebecca ensure the correct supply of stock in order for the workshop team to be able to complete works and refurbish units at a fast and efficient rate.
The last year has brought in some major staff changes for the organisation. Towards the end of 2020, the company brought their marketing department in-house, promoting Tillie Woolliscroft from Operations to Marketing Assistant as well as hiring Sean Brown as marketing manager. This has allowed the business to progress in-house and develop a more modern approach to marketing.
After all, who better to promote the business then the business itself?
Likewise, the operations team saw some changes too. Operations Manager, Dom Bridge has been with the business for over 5 years and is now passing his knowledge to Mizzy Watson who joined the team last year. With this, Mizzy has also joined the delivery team during on-site maintenance checks, deliveries and battery changes in safe, inner city areas.
Ensuring staff all understand the workings of both the industry and in-house operations is a large factor in company staff training, this is so all staff can have a greater appreciation of the business and offer a positive experience to customers.
As demonstrated with Sean / Tillie, Dom / Mizzy and Bec / Pip, there is a strong company ethos of passing training down from management to every corner of the business. This ensures that the level of training is of the highest quality for each member of staff.
With all in-house departments supporting one another, it is crucial to understand how each role contributes to the other. For example, the Operations team are on hand day and night to help with any customer needs or advice. Because of this, it is vital that they have the correct knowledge so that they can be as much help as possible.
Not only are the team encouraged to contribute to other departments, staff training is held at least once a month when possible in order to maintain a positive relationship and renew aspects of training. Being divided between 3 depots that provide coverage to the whole UK can take its toll if not managed correctly.
These training sessions regularly cover important aspects such as safety, mental heath, production and development. Training meetings don’t only improve staff knowledge within the business, but also encourage everyone to join in with new ideas or potential development which is not only beneficial to staff morale but also encourages team building. These meetings are how the company strives to constantly improve services both externally and internally.
Since bringing marketing in-house, the company has noticed an astonishing improvement in nationwide coverage, as well as being able to be more interactive with customers and followers.
MVIS & Bartco UK feel that this has strengthened their external relationships as they have been able to work directly with partners and engage with followers on a daily basis.
Bringing marketing in-house also allows staff to transcend traditional role divisions and work more efficiently as a team towards shared goals. Having a daily update on new contracts, potential customers or new solutions allows the company respond to changes quickly. There is more depth to a business than its departments and the company believes that their staff understand that, which is why they can proudly promote award-winning customer service from every corner of the company.
MVIS/Bartco UK is an organisation that can tackle any challenge thrown their way, which they have proven time and time again both with customers and staff, proving their reliability.
A company is only as good as its team, and MVIS & Bartco UK are more than proud of the team that we have built and strengthened over the years.