MVIS / Bartco UK | What makes products and services a cut above?
Every company will claim to be the best at what they do. Every company wants to wax lyrical about their level of service, after sales care or product quality.
But what constitutes being a cut above?
What’s the practice that backs up the preach?
We spoke to Anne Ashman, MVIS General Manager about how MVIS go about backing up their claims of being a cut above the rest:
Anne told us:
“Speaking for itself, our service teams are always on call. We make sure we always have access to our signs out on the network, so we can service our clients and the road user as best as possible. Additionally, our new app BartcoLiveTM enables users of Bartco UK VMS to create new messages remotely via Apple and Android smartphones or tablets, as well as via the conventional means of laptop, accessing the chief sign-management operating platform, Web StudioTM.”
In-house R&D with software development:
On the products themselves, MVIS houses their own in-house repair centre in-house repairs on average save MVIS 30 days per repair, so the benefit to their clients, the public and road users are clear for all to see.
MVIS | In house repairs boost efficiency and service
Additionally, the continuous development of their in-house browser-based control system Web Studio with features such as:
- Message history
- Journey Time message management
- Journey Time email alerts
- Customisable radar activated messages
The ability to branch out from ‘off the shelf’ solutions and develop specific tailored solutions to meet specific needs is the mark of being a cut above. With MVIS and BARTCO, these include:
- Upgrades to other supplier units to work off Web Studio in 5 colour, this helps the environment preventing items being scrapped and new products been produced from natural resources.
- HD Compact VMS Unit designed to meet a customer requirement for site safety and display work/warning message prior to urban roadworks.
- New video boards
- New Android and Apple Web Studio app
- Auto detect to help with pollution on London around tower bridge
- Works egress integration with Intellicone
- Queue detect: The Queue detection system was developed for Balfour Beatty working on behalf of Highways England for the A46 junction of the A1 after several serious accidents. It has been used for 2 years so far and will continue to be used until a fixed solution can be installed.
- ROTTM signs
In-house UK manufacturing means keeping products at top quality, as well as being better for the environment, and contributing to the economy further by keeping employment within the UK.
In-house building also means opportunities for apprentices to train on innovative products.
For a client, in-house manufacturing means face to face discussion with the MVIS + BARTCO’s team so they can fully understand the customers’ requirements. This leads to a more efficient service and a more satisfied end user.
It also enables a quick turnaround for ongoing servicing of units to keep them working effectively.
Consistency in staff:
Standards remain, staff take on company values, get a real care for the processes and things remain efficient with less changeovers, customers build a relationship with a central point of contact, staff are all trained to a high level and work to both MVIS and Bartco values.
The company prides itself on its values and moral code. With a fabric running throughout the company that is integrated internally and externally each and every day, MVIS and BARTCO UK are GREAT companies you can put your TRUST in:
MVIS Internal Values – We TRUST
T – Team Work
R – Respect
U – Understanding Flexibility
S – Safe Working Practices
T – Training
MVIS External Values – TRUST IN MVIS
T – Temporary
R – Reliable
U – Unique
S – Solutions
T – Technology
BARTCO UK Values – GREAT BRITISH INNOVATION
G – Global
R – Research & Development
E – Export
A – Accountable
T – Technology
Being able to deliver to ANY motorway and lift units in to place screams ‘cut above’. Simply put, not all companies can offer this service.
MVIS/BARTCO UK can also tow in to site and deliver up to 3 units on one vehicle, while most companies can only deliver one unit per vehicle. It’s often unrivalled capability and efficiency.
If delivering onsite to a motorway, up to 4 VMSC can be taken on the truck, and then can also take 2 more on small beavertails that can then be lifted in by the hiab. This is through SMART planning to ensure costs are reduced to the customer and it also cuts down on the carbon foot print.
Proven motorway work:
JT: Journey time
- Currently, major journey time schemes being carried out include:
- VMS with JT on M1 Jct 23-25
- VMS with JT (Journey time) Oldbury bypass
- VMS with JT M6 Jct 13-15
- Solar IP with CCTV M56 Sharleston
- Solar IP with CCTV M6 Gathurst
- VMS M6 Toll (to direct HGV’s)
Suite of quality products:
See all MVIS and Bartco high-quality products here:
Up to date refurbishment:
Looking the part with clean, well-maintained units with up to date fixes and high-quality parts for efficiency and upgraded charging system to suit UK and European weather.
Daily monitoring, even at the weekend, sites are visited, and signs are serviced before they cause an issue. The servicing cannot be more regular or diligent than daily monitoring and testing.
9001 to ensure the quality of products and service is continually measured to meet MVIS bench marks and assess if improvements are needed and 14001 to ensure MVIS are reducing their carbon footprint.
Due to the amount of motorway work all site operatives and workshop technicians, as well as service teams are fully trained in:
- Health and safety
- First aid
- Power tools
- Manual handling
- Working at height
- Handheld tools
- Fire marshal
- Safe urban driving
- Plus in-house monthly quality, environmental, GDPR and health and safety training