MVIS | How do you improve a business that already works?
‘We continually look to improve.’
You read and hear that a lot. But how exactly does this continual improvement occur? And crucially, how do you improve a business that already works?
As a leading supplier of Mobile VMS units and ITS solutions across the UK, MVIS prides itself on continual improvement, and has done so since the company’s inception in 2012.
With some never before seen challenges being faced in 2020, the business continues to navigate unchartered waters, but these testing times don’t mean that ambition and improvement takes a backseat.
Recently, former General Manager Anne Ashman took up a new role as Commercial & Operations Director and subsequently, is now tasked with leading both MVIS & sister company Bartco UK moving forward, meaning Anne will be driving the continuous improvement plan.
We spoke to Anne about how the businesses are setting about improving what is already a highly efficient, successful operation. Anne told us:
“As I’ve only recently taken up the role of Commercial & Operations Director, I am currently formulating a plan that covers all aspects of the businesses.
“We’re looking towards our growth targets and how we achieve those as efficiently as possible, with eyes on our marketing mix, as well as any extra resources we need to carry out our plan. We have also employed a new Sales Manager to drive us forward who has the perfect mentor in Sales Director Graeme Lee – who excelled in the Sales Manager role for 8 years.
“Over that 8-year period, the businesses have developed in structure, adding key building blocks for growth. Now we will be analysing how we make the most of the foundations we’ve laid and streamline all practices, policies, procedures and communication streams.”
But the improvement doesn’t stop there. A staple of the MVIS & Bartco UK approach over the last 8 years has been investment in staff and equipping the workforce with continued development and skills in order to bring increased levels of quality, skills and service.
“We have always invested in our staff which is one of the reasons they tend to stay with the company for so long – we have multiple members of our team who started here as apprentices. I myself also recently did a directors development course through the chamber of commerce that covered some new practices I wasn’t aware of, and covered a lot on communication and HR within a team – so right up to Director level we practice what we preach.”