Re-flow | Highways specialism means Re-flow delivers on feedback
Highways companies are inundated with site management software solutions to improve their business, but only one has been developed hand in hand with Highways companies to manage their field operations.
Since Re-flow hit the roads in 2016, the development of the software has been directed by the needs of their highways clients. 2018 was a landmark year for the company with significant advancements in the solution. Reflow MD, Mike Saunders takes us through the ten biggest changes over the past year.
Map scheduling has been a really popular addition to the Re-flow dashboard with line marking companies or other surfacing organisations who need to fit multiple jobs in a week. By scheduling the jobs by their location, we have eliminated large inefficiencies with travel time and doubling back on distances.
The many crew members working on UK highways who have English as a second language, coupled with HSE regulations for our Highways clients in Ireland, saw the introduction of image instructions to the Re-flow app. Using pictures, symbols and icons significantly reduces the chances of misunderstandings and makes work safer for all. This has allowed us to create, amongst others a dynamic digital version of the SSWP form.
Compliance is such a hot topic across the board in highways, it was important that we included a really easy way for Re-flow admins and managers to access a detailed breakdown of the skills and certification of people on site, including ID and other records of training carried out.
When putting jobs on the system, we want to make it really easy to select people with the right skills for the job. Using an intuitive tagging system, we created a simple method to sort exactly who is needed and drag and drop them into the job.
Intuitive Question Trees
One of the biggest complaints people have on site is the amount of paperwork people have to read and complete. Re-flow has always brought forms online, but our continued development has seen the introduction of intuitive question trees, which means sections of our online forms only ask for relevant information based on previous responses. If you don’t need to fill out a section of the form because it’s not required, it won’t even show in the app unless you manually want to access it.
Point of Work Risk Assessments
Risk Assessments have long been paper forms filled out in advance, covering a long period of time. However as we know in the highways industry, things can change quickly and old risk assessments may not cover the here and now. That’s why Re-flow introduced a live risk assessment tool that can be updated in line with current working practices on the fly.
Work gangs change depending on the job, so admins need to be able to easily pick people up and drop them into a job, or select whole gangs and assign them over a number of days. We found that highways scheduling required a mix of this, so our scheduler now allows people to be part of one gang for some of a job, then part of another for a different job, to give total flexibility to admins trying to manage people’s schedules.
Adaptable job lists
Every company has a different way of working and we didn’t want to restrict our users to having fixed task lists. While we kept the facility to clone pre-set task lists, we also made it really easy to add new tasks to existing or cloned lists and the ability to ensure they can only be completed in a set order if required.
Job and event filtering
While visiting some of our customers, we noticed that the back-office staff had a lot going on, so we wanted to remove some stress and make it easier for them to find things on the system. Job and event filtering in the Re-flow dashboard means they can now filter by date, locations or customers to quickly get to the information they need, with all the project paperwork linked automatically.
If we had to sum up our 2018, it would a big smiley face. Feedback is always useful, but when it’s hard to put into words or people don’t have time, a simple emoji is a great way to collect information on how people think and feel. Re-flow lets people give feedback in this way so you can quickly flag if anything is not going well and take steps to address it before things escalate.
Highways are at the heart of what we do at Re-flow, so the 2019 development road map is full of additional features that will make it even easier to schedule, track, optimize and audit your mobile workforce.