MyMobileWorkers | Highway Assurance 1 of 4 companies to get 100% on their ISO audit
Highway Assurance are 1 of only 4 companies in the UK to achieve 100% on their ISO 9001 audit – and claim they wouldn’t have been able to do it without MyMobileWorkers.
Before Highway Assurance used a digital workforce management system, auditors would have to rifle through mountains of paperwork to gain understanding of how they maintained their standards. Conducting an ISO audit this way would often lead to a disgruntled auditor who had to keep asking questions.
Since implementing MyMobileWorkers, Highway Assurance are able to have all their information to hand, making the assessor’s life much easier. Not only does MyMobileWorkers make an audit run more smoothly, it also makes preparing for an ISO audit easier to manage. To learn how to prep for your next ISO audit, download MyMobileWorkers free guide
MyMobileWorkers helps Highway Assurance maintain their high standards. Thanks to the app’s ability to capture real time info, such as time-stamped photos, job quality can be checked almost instantly. This information can be internally audited to ensure the picture quality and data provided is up to scratch and would pass an external audit.
Highway Assurance holds weekly meetings to review the information that the app gathers, allowing them to identify any issues of non-compliance and take the necessary action.
Reviewing all of this data and taking a proactive approach has meant they are always ready for an ISO audit.
Their internal auditing process is so effective that it has enabled them to gain 100% on their ISO audit, but not only that, it also saves them time. Their previous auditing process would take 9 hours a day, but with MyMobileWorkers, they have reduced it to just 2 and a half.
Health and safety
The MyMobileWorkers app ensures Highway Assurance’s health and safety standards are always met, through enforced vehicle checks, risk assessments and site briefings. The enforced process means management can be sure that the relative safety checks are being carried out at the beginning of every job and records of them are kepts for an ISO auditor to inspect.
A huge part of ISO 9001 audits is having a robust accident policy in place. Highway Assurance have implemented a fight-or-flight system which outlines exactly what to do if an accident or incident occurs. Prior to MyMobileWorkers, this policy was on paper which made it difficult for workers to access in a time of crisis. Now it’s stored digitally along with the rest of Highway Assurance’s policies, meaning it can be easily accessible by any worker using their mobile device.
To be compliant with MHSW (Management of Health and Safety at Work), all businesses need to be able to prove that they have taken reasonable measures to prevent accidents and protect their workers. Highway Assurance are able to prove they have taken reasonable measures thanks to the processes enforced by the app, but it also has extra features that prove how seriously they take safety.
Because they are now using a digital process, they are able to utilise a lone worker safety feature which allows management to set an interval for how often a lone worker needs to check in and sends a notification to the office if a job has run over its allotted time. There is also a panic button that lone workers can use if they find themselves in a difficult situation.
All of these features, coupled with Highway Assurance’s hard work has resulted in a perfect score during an ISO audit. MyMobileWorkers are proud to have supported them with this acheivement. To learn more about how MyMobileWorkers has Highway Assurance, take a look at their case study. For more information on how to prep for your next ISO audit download MyMobileWorkers free guide